PENGARUH KUALITAS PELAYANAN KOPERASI TERHADAP KEPUASAN ANGGOTA KOPERASI SIMPAN PINJAM (KSP) BHAKTI LESTARI KECAMATAN SUNGAI TEBELIAN

:This study aims to determine how the influence of service quality on member
satisfaction. This research is quantitative research. The population in this study were 503
members of the Bhakti Lestari Savings and Credit Cooperative who addressed the Merarai
Satu Village, Sungai Tebelian District, Sintang Regency. The number of samples in this study
were 80 respondents, the sampling method Used was Simple Random Sampling. Data
analysis was first carried out by looking for validity and reliability, contribution tests, and
classic assumption tests. The results showed that the quality of service affects the satisfaction
of members of the Cooperative Bhakti Lestari with the results of the t test, obtained a t count
of 8.774 is greater than (>) t table of 1.990 and the value of Sig. 0,000 <0.05.
Keywords: Service Quality, Member Satisfaction